At Blue Island Padel Arena, we are committed to protecting your personal information and complying with the South African Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or interact with our services.
1. Information We Collect
We collect and process personal information only for legitimate and lawful purposes. The types of personal information we may collect include:
– Contact Information: Name, email address, phone number, and shipping address. – Payment Information: Billing and payment details necessary to complete your orders. – Account Information: Information you provide when creating or updating your account. – Communications: Records of your interactions with us, including customer support inquiries.
2. How We Use Your Information
We use your personal information for the following purposes, consistent with POPIA:
– To process and fulfill your orders, including shipping and payment processing. – To communicate with you about your orders, account, and customer support inquiries. – To send you marketing communications, newsletters, and promotional offers if you have given us your consent. – To improve our website, services, and customer experience. – To prevent fraud, protect our rights, and comply with legal obligations.
3. Disclosure of Your Information
We may disclose your personal information under the following circumstances, in line with POPIA:
– To trusted third-party service providers who help us operate our website, process payments, deliver orders, and provide customer support. – When required by law, legal process, or government authorities.
4. Your Rights
Under POPIA, you have certain rights regarding your personal information:
– Access: You have the right to request access to the personal information we hold about you. – Correction: You can request the correction of inaccurate or incomplete personal information. – Deletion: You may request the deletion of your personal information, subject to legal obligations and legitimate interests. – Objection: You can object to the processing of your personal information for direct marketing or legitimate reasons.
5. Data Security
We employ reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We strive to maintain the security of your data to the best of our ability.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.
7. Changes to this Privacy Policy
We may update this Privacy Policy to comply with legal requirements or reflect changes in our practices. Any material changes will be communicated through our website or other appropriate means.
8. Contact Us
If you have questions or concerns about our Privacy Policy, your personal information, or wish to exercise your rights under POPIA, please contact our Data Protection Officer at:
