1. Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order or have received a defective or damaged item, please contact our customer support team at admin@messioucorp.com within 7 days of receiving your order to initiate a return or exchange.
2. Return Conditions: – All items must be returned in their original condition, unused, and with all original tags and packaging intact. – Returns for items with signs of wear or damage may not be accepted. – Returns for apparel items must have the hygiene seal intact. – Returns for customized or personalized items are generally not accepted unless there is a defect in the customization.
3. Return Process: – Contact our customer support team at admin@messioucorp.com to request a return or exchange. Please provide your order number, the reason for the return, and any relevant photos if the item is damaged. – Once your return is approved, we will provide you with instructions on how to return the item. – After receiving the returned item and inspecting its condition, we will process your refund or exchange as per your request.
4. Refunds: Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account after the return is processed.
5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective/damaged item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@messioucorp.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
If you have any questions or concerns about our shipping and returns policy, please contact our customer support team at admin@messioucorp.com or call us at
